Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: September 30, 2026
At Nimbo, we work to ensure that your order arrives as quickly as possible and in the best possible condition. By placing an order through our online store, you agree to this Shipping & Delivery Policy.
1. SHIPPING DESTINATIONS
We ship to the United States and internationally to destinations available during the checkout process.
We reserve the right to limit or cancel shipments to certain regions or countries for logistical, regulatory, legal, or safety reasons.
2. ORDER PROCESSING TIME
Orders are generally processed within an estimated 2 to 5 business days after payment has been successfully confirmed.
For personalized products, promotional campaigns, holidays, or periods of high demand, order processing may take longer.
Orders are not normally processed or shipped on weekends or public holidays, unless expressly stated otherwise.
3. ESTIMATED DELIVERY TIMES
Delivery times displayed on our website are approximate estimates and do not constitute a guaranteed delivery date.
The total estimated delivery time may include:
- Order processing time described in Section 2.
- Transit time depending on the destination country.
Delivery times may be affected by circumstances outside Nimbo's reasonable control, including high order volumes, customs procedures, local holidays, weather conditions, carrier delays, or force majeure events.
3.1 ESTIMATED TRANSIT TIMES BY COUNTRY
The following estimates refer to transit time after the order has been shipped and do not include the processing time described above.
- France (FR): 5–10 business days
- Spain (ES): 7–12 business days
- Portugal (PT): 6–10 business days
- Germany (DE): 5–13 business days
- United States (US): 8–15 business days
- Mexico (MX): 8–12 business days
- Singapore (SG): 5–6 business days
- Chile (CL): 19–21 business days
- Colombia (CO): 15–32 business days
- Australia (AU): 5–15 business days
- Ireland (IE): 6–10 business days
- Peru (PE): 15–23 business days
- Costa Rica (CR): 10–45 business days
These delivery estimates are for reference only. Actual delivery times may vary depending on the destination, carrier, customs procedures, and other circumstances beyond our reasonable control.
4. SHIPPING COSTS, TAXES, AND DUTIES
Any applicable shipping costs will be displayed during checkout before the order is completed.
Unless expressly stated otherwise, customs duties, import taxes, customs clearance fees, or other charges imposed by the destination country are the responsibility of the customer.
5. ORDER CONFIRMATION AND TRACKING
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, depending on the carrier used.
Please note that tracking information may take some time to become active or show the first movement after the shipment has been dispatched.
If you do not receive your tracking information, please check your spam or junk folder first. If you still cannot find it, contact us at:
contact@thefaceflip.com
6. SHIPPING ADDRESS
Customers are responsible for providing a correct, complete, and up-to-date shipping address when placing an order.
Nimbo is not responsible for delays, failed deliveries, additional shipping costs, or other issues resulting from incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
contact@thefaceflip.com
Please note that we cannot guarantee that an address can be changed once an order has entered the processing or shipping stage.
7. FAILED DELIVERIES AND UNDELIVERED PACKAGES
If an order cannot be delivered due to circumstances attributable to the customer, including an incorrect address, repeated absence, failure to collect the package, or unjustified refusal of delivery, Nimbo may, depending on the circumstances:
- Offer a reshipment, with any additional shipping costs charged to the customer.
- Offer a partial refund after deducting reasonable logistics costs incurred.
- Cancel the order if delivery cannot reasonably be completed.
Any solution will be handled in accordance with applicable consumer protection laws.
8. DAMAGED, INCORRECT, OR INCOMPLETE ORDERS
We recommend checking your order as soon as you receive it.
If your package arrives damaged, incomplete, or contains an incorrect product, please contact us as soon as possible at:
contact@thefaceflip.com
To help us process the issue more quickly, we recommend contacting us within 48 hours of delivery and providing:
- Your order number.
- Photos of the external packaging.
- Photos of the product received.
- A brief description of the issue.
This recommended notification period does not limit any statutory consumer rights you may have under applicable law.
9. LOST PACKAGES, DELAYS, AND SHIPPING RESPONSIBILITY
Nimbo is not responsible for reasonable delays caused by carriers, customs procedures, border controls, incorrect information provided by the customer, or other circumstances outside our reasonable control.
If a package is confirmed as lost or there is a verified delivery incident, we will review the situation and, where appropriate, provide a reasonable solution in accordance with our policies and applicable law.
10. INTERNATIONAL SHIPPING
For international orders, customs duties, import taxes, local taxes, or other charges may apply and are generally the responsibility of the customer unless expressly stated otherwise during checkout.
Customers are responsible for ensuring that the product they order can legally be imported into their destination country.
Customs procedures may cause additional delays that are outside Nimbo's control.
11. CONTACT
For any questions regarding shipping, delivery, tracking, or an order, please contact us at:
Nimbo
Email: contact@thefaceflip.com