Privacy policy
PRIVACY POLICY
Last updated: September 30, 2026
At Nimbo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, interact with our services, or communicate with us.
Our website and online store are hosted on Shopify, a platform that allows us to offer our products and services. Certain personal information may be processed by both Nimbo and Shopify, depending on the nature of the service being provided.
We recommend that you read this Privacy Policy carefully before using our services. By accessing, browsing, or making a purchase on our website, you acknowledge that you have read and understood this Privacy Policy.
1. DATA CONTROLLER
The entity responsible for processing your personal data through this website is:
Nimbo
Email: contact@thefaceflip.com
2. WHAT PERSONAL INFORMATION WE COLLECT
We may collect and process the following categories of personal information, depending on how you interact with our website and services.
Identification and Contact Information
- First and last name
- Email address
- Phone number
- Billing address
- Shipping address
Payment and Transaction Information
- Payment method information
- Payment confirmation
- Order history
- Products purchased, returned, exchanged, or cancelled
Important: We do not directly store complete credit or debit card information. Payments are processed by secure payment providers integrated with Shopify.
Account Information, Where Applicable
- Username
- Encrypted password
- Preferences and settings
Browsing and Usage Information
- IP address
- Device type
- Browser type
- Operating system
- Login and connection information
- Interactions with our website
- Pages visited
- Browsing time
- Products viewed or added to your cart
Customer Service Information
- Information provided when contacting us by email or through forms
- Customer requests, complaints, or incidents
- Photos or videos submitted to process incidents, provide support, or review orders
Personalization Information, Where Applicable
If you purchase a personalized product, we may process files, images, videos, or other content that you upload or provide for the configuration or personalization of your order.
Such information will be used solely for the purpose of providing the requested service.
3. HOW WE COLLECT YOUR INFORMATION
We collect personal information through the following sources.
Directly from you when you:
- Make a purchase
- Contact us
- Create an account
- Complete forms
- Subscribe to communications
- Provide information to personalize a product
Automatically through:
- Cookies
- Similar technologies
- Analytics tools
- Browser and device technical logs
- Shopify integrations and technologies
From third parties, including:
- Shopify
- Payment providers
- Shipping and logistics providers
- Marketing and analytics services
- Advertising networks and technology partners, where applicable
4. PURPOSES OF PROCESSING
We process your personal information for the following purposes.
4.1 Managing Orders and Providing Our Services
- Processing payments
- Confirming purchases
- Preparing, personalizing, and shipping orders
- Managing exchanges, returns, and refunds
- Providing customer service
- Resolving incidents and customer requests
4.2 Personalizing Your Shopping Experience
- Remembering your preferences
- Displaying relevant products
- Improving website navigation and user experience
4.3 Marketing and Commercial Communications
We may send you marketing communications by email in accordance with applicable laws and, where required, with your prior consent.
We may also display our own advertising or remarketing advertisements on third-party platforms based on your activity on our website.
You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at:
contact@thefaceflip.com
4.4 Security and Fraud Prevention
- Verifying transactions
- Detecting suspicious or fraudulent activity
- Protecting our website, payment systems, and user accounts
4.5 Legal Compliance
- Complying with tax, accounting, consumer protection, and other legal obligations
- Responding to requests from competent authorities
- Protecting our legal rights and handling claims or disputes
5. LEGAL BASIS FOR PROCESSING (EU / EEA)
If you are located in the European Union or European Economic Area, we will process your personal information based on one or more of the following legal grounds:
Contractual necessity: To process purchases, payments, shipping, returns, refunds, and customer service requests.
Legal obligations: To comply with applicable tax, accounting, consumer protection, and other legal requirements.
Legitimate interests: To prevent fraud, improve our services, maintain website security, and carry out certain marketing activities where permitted by applicable law.
Consent: Where required, including for certain cookies, personalized advertising, or marketing communications.
6. WHO WE SHARE YOUR INFORMATION WITH
We may share your personal information when necessary to provide our services, operate our business, or comply with legal obligations, including with:
- Shopify, as our e-commerce platform provider
- Payment processors, to process transactions
- Shipping and logistics providers, to process and deliver orders
- Analytics, marketing, and advertising providers
- Technology and customer support providers
- Government authorities, where legally required
We do not sell your personal information as part of our ordinary business operations.
7. SHOPIFY
Our online store is hosted on Shopify, which provides the technology and infrastructure required to operate our e-commerce website.
Shopify may process personal information in accordance with its own privacy practices.
For more information about how Shopify handles personal information, please visit:
https://www.shopify.com/legal/privacy
8. INTERNATIONAL DATA TRANSFERS
Because we use Shopify and other technology and service providers, your personal information may be transferred to, processed, or stored outside your country of residence, including in countries outside the European Economic Area (EEA).
Where international data transfers occur, we will take reasonable measures to ensure that appropriate safeguards are in place, including applicable contractual safeguards and other mechanisms recognized under relevant data protection laws.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, providing customer service, complying with legal obligations, preventing fraud, resolving disputes, and protecting our legal rights.
The specific retention period may vary depending on the type of information and the applicable legal requirements.
10. YOUR RIGHTS
If you are located in the European Union or European Economic Area, you may have the following rights under applicable data protection laws:
- Right of access
- Right to rectification
- Right to erasure
- Right to object to processing
- Right to restriction of processing
- Right to data portability
- Right to withdraw consent
- Right not to be subject to certain automated decision-making, where applicable
To exercise any of these rights, please contact us at:
contact@thefaceflip.com
You also have the right to lodge a complaint with the relevant data protection authority in your country.
11. MARKETING COMMUNICATIONS
You may unsubscribe from our marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us at:
contact@thefaceflip.com
Please note that you may continue to receive transactional or service-related communications, such as order confirmations, shipping updates, or customer service messages, where necessary to fulfill your purchase or provide our services.
12. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to:
- Enable the proper functioning of our website
- Remember your preferences
- Improve website performance
- Analyze website traffic and user behavior
- Measure marketing performance
- Provide advertising and remarketing, where applicable
For more information about our use of cookies, please refer to our Cookie Policy.
13. CHILDREN'S PRIVACY
Our services are not intended for children where prohibited by applicable law.
If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us at:
contact@thefaceflip.com
14. DATA SECURITY
We use reasonable technical and organizational measures designed to protect personal information against loss, unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
15. THIRD-PARTY LINKS
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party services you access through our website.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational reasons.
When we make changes, we will publish the updated version on this page and update the "Last updated" date at the top of this Privacy Policy.
17. CONTACT
If you have any questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact us at:
Nimbo
Email: contact@thefaceflip.com